The office is operating with normal hours (8am - 5pm Monday through Friday), we're available to do estimates on Saturday (by appointment only), and we can be reached 24/7 for any tree emergencies.
We continue to provide emergency tree services throughout the northern Virginia area.
To ensure that everyone stays safe, we have implemented several new procedures to minimize direct contact.
Estimates & Proposals
Instead of ringing your doorbell and walking your property together, we will complete estimates by phone. We ask that you be home during the scheduled appointment and able to communicate over the phone while our arborist is on-site evaluating your tree(s). Our arborist will tag the trees accordingly and write up a detailed proposal that will then be sent to you via email. You can respond by email or phone.
When the work is performed, there is no need for any direct contact. Our crew members will not enter your home or approach you directly. As always, your arborist will be your point of contact and will always be just a phone call, text or email away.
Precautions We're Taking
Prior to every estimate, our arborists use sanitizer to disinfect themselves, their trucks, and tablets.
Our crew members are well aware of the gravity of the current situation. Everyone wears gloves and we carry hand sanitizer on every truck. All employees are aware of the “social distancing” norm and will not approach you; they also maintain a healthy distance between themselves. We normally operate 5-person crews (or fewer) and, per the CDC guidelines, will not have more than 10 individuals on a site at one time.
At this time we do not expect any production delays. Office hours will remain the same and estimates are being done on schedule.